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Rely on Our Guides on Your Ascent

Thanks for trusting us to help you on your path to financial independence.
As you are trekking, find the answers you need from our friendly Ascend Loans Guide team. Helping is you is what the team loves to do!

What are Ascend Guides?

Some places simply call this customer support. At Ascend Loans, we take that a step further. Our friendly Guide team does more than just support you. They are the trail experts you can turn to for a helping hand to keep you on the right path. They’re here to lighten your load on the climb. Reach out. You’ve got a full team here to help.

635 East Highway 20, U
Upper Lake, CA 95485

Ask us anything.

We promise to deliver a clear answer without all the “banker speak”.

Customer Service

Hours of Operation

Monday - Friday
5:00AM - 5:00PM pacific time
Saturday - Sunday

Account Resolution

Hours of Operation

Monday - Friday
5:00AM - 4:00PM pacific time
Saturday - Sunday

Holiday Hours

Holiday Date Bank Customer Service
New Year's Day 1/2/2023 Closed Closed
Martin Luther King Day 1/16/2023 Closed Closed
Presidents' Day 2/20/2023 Closed Open
Memorial Day 5/29/2023 Closed Closed
Juneteenth National Independence Day 6/19/2023 Closed Closed
Independence Day 7/4/2023 Closed Closed
Labor Day 9/4/2023 Closed Closed
Indigenous Peoples' Day 10/9/2023 Closed Open
Veterans Day 11/11/2023 Closed Closed
Thanksgiving Day 11/23/2023 Closed Closed
Day After Thanksgiving 11/24/2023 Open Closed
Christmas Observance 12/25/2023 Closed Closed

(888) 512-7236

Ascend Loans, LLC
635 East Highway 20, U
Upper Lake, CA 95485

Ascend Loans, LLC (“Ascend”) subprime loans are designed to help you meet short-term borrowing needs, such as for car repair, medical care for you or your family, or travel expenses in connection with your job. These loans are an expensive form of credit and are not intended to provide a solution for long-term credit or other financial needs. Alternative forms of credit such as a credit card advance, personal loan, home equity line of credit, and borrowing from a friend or relative may be a less expensive and more suitable source of funding. is a website owned and operated by Ascend Loans, LLC, a wholly owned economic development arm and instrumentality of the Habematolel Pomo of Upper Lake (the “Tribe”), a federally recognized Indian tribe. This service is offered to you via the internet from the Tribe's trust land, regardless of where you may be situated or access this site, and constitutes an offer or solicitation for consumer loans solely within the Tribe's jurisdiction, not in any other state. The Tribe does not allow access or accept applications for this service from residents of all locations, and the service may or may not be available at your location. The locations from which the Tribe chooses to allow access to its jurisdiction may change from time to time without notice. The Tribe regulates financial services obtained by anyone choosing to access the Tribe's jurisdiction, such as you, under the Habematolel Pomo of Upper Lake Tribal Financial Services Regulatory Code. Ascend is authorized to offer such services within the Tribe’s jurisdiction through a license issued by the HPUL Tribal Financial Services Regulatory Commission. If you choose to visit the Tribe’s jurisdiction through the internet and access services offered and regulated under the Tribe’s laws, you must consent to the Tribe's jurisdiction and agree that Tribal law governs such services. Any agreements governing those services will become binding when we accept them at our offices on the Tribe's land.

Applications approved with instant funding are typically funded within 30 minutes of signing the loan agreement. Applications approved by 4:00 p.m. pacific time Monday through Friday are typically funded the next business day. Ascend may perform credit checks or otherwise verify the personal and financial information submitted on your application through traditional and alternative credit bureaus. If we are unable to verify your application information electronically, we will perform a manual verification in which you will be asked to provide certain documents. Manual verification may delay your loan decision and, if you are approved, funding. First-time Ascend customers may qualify for a loan of $300 up to $1,000. Customers with good payment history may qualify for subsequent loans at a discounted APR and increased dollar amount not to exceed $2,000. Complete disclosures of APR, fees, and payment terms are set forth in the loan agreement which you should read before you sign and obtain funds. Your loan may be repaid at any time without penalty.

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